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2022 Corporate Responsibility Report

Living and working during the coronavirus pandemic

The coronavirus pandemic has shown just how important digitalization is in meeting social challenges. Digitalization has made it possible for many people to switch to working from home; online shopping and contactless payments have been reducing the risk of infection; physicians have been offering online consultations; contact tracing apps have been helping contain the pandemic; digital proofs of vaccination have been opening doors – and people throughout the world have been communicating via video chat.

Containing the coronavirus pandemic continued to be a priority for us during the reporting year. Even in times of crisis, we remained committed to keeping everyone connected.

Breaking chains of infection, with the Corona-Warn-App
Under commission to the Federal Government, and in cooperation with SAP, we developed our contact tracing app img, the Corona-Warn-App, in 2020 and have introduced regular upgrades with additional features since then. The app can help track infection chains throughout Europe and quickly break them. It is an effective digital complement to the behavioral guidelines. We continue to enhance this app. Comprehensive information features, such as features reporting on incidence rates, are been included. With more than 48 million downloads to date, the Corona-Warn-App is considered to be one of the most successful apps of its type in the world.

Improving vaccination and verification processes with the help of digital solutions
With the help of suitable IT infrastructure and smart systems, such as access management systems and vaccination capacity monitors, we supported the establishment of vaccination centers in Germany and helped simplify vaccination processes – and thereby helped implement the country’s national vaccination strategy.

Enabling working from home
Working from home offers opportunities, but also presents special challenges. The Deutsche Telekom guide for working from home (Homeoffice Ratgeber der Telekom; only available in German) helps companies and their employees deal with the challenges. In short videos, our experts provide helpful tips and explain such things as how to manage and structure home working arrangements in effective, healthy ways.

Protecting employees
At Deutsche Telekom, we have introduced detailed hygiene concepts, flexible rules for working from home, and other support measures such as free rapid tests to fulfill our responsibility as an employer. We have taken special precautions for our Telekom Shop and field employees, who cannot work from home. With the expiry of the coronavirus occupational health and safety ordinance workplace restrictions were eased in Germany in late May 2022 and we enabled our employees to return to the office – as social distancing rules and blocked workplaces were discontinued. Managers talked with their employees to determine how their respective teams would handle the return to the office and hybrid working. In addition, during our Germany-wide New Work Tour, experts showed how hybrid collaboration can work and demonstrated helpful supporting tools and methods. In addition, our Health & Safety Management continues to track developments regarding the coronavirus situation. The hygiene concept that protects our workforce is adjusted as needed, in line with the requirements of the coronavirus occupational health and safety ordinance issued by the Federal Ministry of Labour and Social Affairs.

To thank our employees for their outstanding work in maintaining operations during the coronavirus lockdown, we held the AWAK3 employee festival in June of the reporting year on the Telekom campus in Bonn-Beuel. Around 12 000 employees celebrated during the three-day festival, which featured a total of 12 concerts on two stages. On top of that, more than 100 workshops were offered, for example on the topic of sustainability.

Free entertainment
To make the time people had to spend at home pass more quickly, we have expanded our range of free entertainment and cultural programs. On our MagentaMusik streaming platform, for example, we presented numerous concerts and thus brought the music directly into people’s homes. During the reporting year, we broadcast Wacken Open Air, the world’s largest heavy metal concert, on MagentaTV and as a free live stream on MagentaMusik. Most of the concerts we offer on the platform become available for streaming within just a few days after the relevant live event, and they stay available for up to twelve months.