As part of our assessment of the impacts of our social commitment, we report a set of three ESG KPIs: “Community Contribution,” “Beneficiaries – Focus topics” and “Reach.” In using these KPIs, we rely on methods employed by the organization Business for Societal Impact (B4SI), which incorporate the aspects “input,” “output” and “impact.” In 2020, Deutsche Telekom’s KPIs were oriented especially to the topic of media literacy. In 2021, we then turned their main focus to digital inclusion – because that is a central aim of our CR and corporate strategy.
Community Contribution
The ESG KPI “Community Contribution” reflects activities in which Deutsche Telekom was involved in the community either financially, through its employees, or through donation of materials. The “input” (effort/commitment) was communicated from 2017 to 2020 under the name “Community Investment.” In 2021, the KPI was adjusted and the focus was sharpened.
Our ambition in this connection: Increase the KPI
In 2022, 99 percent of our engagement focused on “Digital Inclusion.” 1 percent paid in on other topics, such as “Low Carbon and Circular Society” or “Disaster Relief.”
The large proportion of the “digital participation” field is primarily influenced by two factors: Firstly, the international Community Contribution to support the Ukrainian refugees with telecommunication services was around 554 million euros and, secondly, the in-kind donations from T-Mobile US totaled around 1 724 million euros in 2022. This value increased greatly at T-Mobile US (compared to the value for 2021 of around 211 million) because the method used for calculation was amended. Now, not only the value for free items and services is taken into account; the value for subsidized items and services is also taken into consideration.
In addition to the longer-term commitment to our focus topics “Digital Inclusion” and “Low Carbon and Circular Society” (social investments), we also contribute through charitable donations and social sponsorship (e.g., of cultural events).
To determine the overall commitment of our employees, we look at the number of hours our employees have put in under our Corporate Volunteering program. In 2021, we adjusted the calculation basis and, in addition to volunteer hours performed during working hours, also collect volunteer hours otherwise supported by us (e.g., through premises, insurance, or donations). In 2022, for example, employees again volunteered at the “Ein Herz für Kinder” (“A heart for children”) fundraising gala or participated in handing out SIM cards to refugees from Ukraine. In Germany alone, we provided around 175 000 volunteer hours in 2022. Internationally, the total was around 256 000 volunteer hours.
Also, efforts we make in the context of the Community Contribution ESG KPI contribute significantly toward achievement of the Sustainable Development Goals. In 2022, about 598 million euros of our Community Contributions in Germany alone contributed to digital inclusion and thus to the achievement of SDG 4 (Ensure inclusive and equitable quality education). Internationally, the figure was around 2 331 million euros.
Beneficiaries – Focus topics
The ESG KPI “Beneficiaries – Focus topics” shows the number of people who have benefited from our commitment to digital inclusion and to a society that protects the climate and conserves resources (this includes efforts such as providing media-literacy training, providing broadband accesses for schools, and supporting counseling hotlines). In 2022, our media literacy measures reached 41 million people. In contrast to the years 2017 to 2020, in the year under review only beneficiaries in the focus topics “Digital Inclusion” and “Low Carbon and Circular Society” were included. Besides direct beneficiaries, indirect beneficiaries are also taken into account according to a fixed key if, for example, a multiplier concept is involved or a discounted connection is used by several people.
Our ambition in this connection: Increase the KPI
Our ambition is to increase the ESG KPI Beneficiaries. In the graphic below you see the historic development of this ESG KPI and our international ambition level.
Reach
The ESG KPI “Reach” shows the number of persons and media contacts that we have reached via our messaging on digital inclusion, and on societal efforts to protect the climate and conserve resources – and that thereby have become more aware of the issues involved and of our pertinent activities. As of the end of 2022, this KPI reached a value of 2 070 million people and media contacts.
Our ambition in this connection: Increase the KPI
Our investments in network expansion are making an important contribution to facilitating broadband access for large sections of the public. On a Group-wide basis, our investments in our network infrastructure overall amounted to 21 billion euros in 2022 (of which about 4.4 billion euros were made in Germany). Also, we are already providing LTE service to 98 percent of the total population of the countries in which our national companies are active. What’s more, we operate the largest fiber-optic network in Germany, with more than 690 000 kilometers of cables, and are driving the expansion of a large-scale NB-IoT infrastructure for the cities of the future.
As part of our assessment of the impacts of our social commitment, we report a set of three ESG KPIs: “Community Contribution,” “Beneficiaries – Focus topics” and “Reach.” In using these KPIs, we rely on methods employed by the organization Business for Societal Impact (B4SI), which incorporate the aspects “input,” “output” and “impact.” In 2020, Deutsche Telekom’s KPIs were oriented especially to the topic of media literacy. In 2021, we then turned their main focus to digital inclusion – because that is a central aim of our CR and corporate strategy.
Community Contribution
The ESG KPI “Community Contribution” reflects activities in which Deutsche Telekom was involved in the community either financially, through its employees, or through donation of materials. The “input” (effort/commitment) was communicated from 2017 to 2020 under the name “Community Investment.” In 2021, the KPI was adjusted and the focus was sharpened.
Our ambition in this connection: Increase the KPI
In 2022, 99 percent of our engagement focused on “Digital Inclusion.” 1 percent paid in on other topics, such as “Low Carbon and Circular Society” or “Disaster Relief.”
The large proportion of the “digital participation” field is primarily influenced by two factors: Firstly, the international Community Contribution to support the Ukrainian refugees with telecommunication services was around 554 million euros and, secondly, the in-kind donations from T-Mobile US totaled around 1 724 million euros in 2022. This value increased greatly at T-Mobile US (compared to the value for 2021 of around 211 million) because the method used for calculation was amended. Now, not only the value for free items and services is taken into account; the value for subsidized items and services is also taken into consideration.
In addition to the longer-term commitment to our focus topics “Digital Inclusion” and “Low Carbon and Circular Society” (social investments), we also contribute through charitable donations and social sponsorship (e.g., of cultural events).
To determine the overall commitment of our employees, we look at the number of hours our employees have put in under our Corporate Volunteering program. In 2021, we adjusted the calculation basis and, in addition to volunteer hours performed during working hours, also collect volunteer hours otherwise supported by us (e.g., through premises, insurance, or donations). In 2022, for example, employees again volunteered at the “Ein Herz für Kinder” (“A heart for children”) fundraising gala or participated in handing out SIM cards to refugees from Ukraine. In Germany alone, we provided around 175 000 volunteer hours in 2022. Internationally, the total was around 256 000 volunteer hours.
Also, efforts we make in the context of the Community Contribution ESG KPI contribute significantly toward achievement of the Sustainable Development Goals. In 2022, about 598 million euros of our Community Contributions in Germany alone contributed to digital inclusion and thus to the achievement of SDG 4 (Ensure inclusive and equitable quality education). Internationally, the figure was around 2 331 million euros.
Beneficiaries – Focus topics
The ESG KPI “Beneficiaries – Focus topics” shows the number of people who have benefited from our commitment to digital inclusion and to a society that protects the climate and conserves resources (this includes efforts such as providing media-literacy training, providing broadband accesses for schools, and supporting counseling hotlines). In 2022, our media literacy measures reached 41 million people. In contrast to the years 2017 to 2020, in the year under review only beneficiaries in the focus topics “Digital Inclusion” and “Low Carbon and Circular Society” were included. Besides direct beneficiaries, indirect beneficiaries are also taken into account according to a fixed key if, for example, a multiplier concept is involved or a discounted connection is used by several people.
Our ambition in this connection: Increase the KPI
Our ambition is to increase the ESG KPI Beneficiaries. In the graphic below you see the historic development of this ESG KPI and our international ambition level.
Reach
The ESG KPI “Reach” shows the number of persons and media contacts that we have reached via our messaging on digital inclusion, and on societal efforts to protect the climate and conserve resources – and that thereby have become more aware of the issues involved and of our pertinent activities. As of the end of 2022, this KPI reached a value of 2 070 million people and media contacts.
Our ambition in this connection: Increase the KPI
Our investments in network expansion are making an important contribution to facilitating broadband access for large sections of the public. On a Group-wide basis, our investments in our network infrastructure overall amounted to 21 billion euros in 2022 (of which about 4.4 billion euros were made in Germany). Also, we are already providing LTE service to 98 percent of the total population of the countries in which our national companies are active. What’s more, we operate the largest fiber-optic network in Germany, with more than 690 000 kilometers of cables, and are driving the expansion of a large-scale NB-IoT infrastructure for the cities of the future.